What is the scope of responsibility of eLearning Professionals

14/03/2008 by nicola.

Learning Circuits Big Question for March
Just some quick thoughts

Quality Assurance - stakeholders (whether learners, managers ) don’t have time to do this, they are trusting you and your experience as an eLearning professional - be it course designer / developer or PM’ing the project - to be able to give that overall stamp - the output is not going to:
a) waste time of 100s or 1000s of employees when they could be doing something else - they might like those 20mins back
b) loss of costs from the project not being delivered, achieving deliverables, assessment not assessing what you wanted it to etc

There are no guarantees that the eLearning is going to deliver what it says its going to, but your QA criteria should take account of that - from then on the responsibility of performing their job better lies with the employee.

Quality Assurance of performance support / knowledge management / social media applications and systems - as eLearning Professionals, we do have a responsibility to input where possible into the development, upgrade and sign-off, of these, as courses become nuggets - if a learning function doesn’t do this alongside other course development then you are effectively ignoring the majority of the employees’ current learning needs.

I was very fortunate in my role last year to work with my manager whose judgement & timing meant that QA process worked very effectively, so very thankful and have learned a lot to improve my own QA as a result of that !

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